Pennywise Power Frequently Asked Questions

How do I sign up for service with Pennywise Power?

Signing up is quick and easy with our online enrollment.

 

Once I sign up, how long will it take for my Pennywise Power service to begin?

If you're starting service at a new location, your service can begin a minimum of 3 business days after you sign up.  If you're switching from another provider, your service with us will in less than 10 business days after you sign up.  You may be required to satisfy certain requirements, such as paying a deposit or providing valid ID, which could delay your start date.

 

Will my electric service be interrupted when I switch?

Switching your retail electric provider will not interrupt your service. Your current local wires company will still deliver your electricity as it does today, with the same power lines and service trucks.

 

Is there an early termination fee if I cancel service with Pennywise Power?

You won't have an early termination fee if you are on our variable-price, month-to-month plan. If you are on one of our fixed-price, 4-month or 12-month term plans, we buy electricity to serve your account before you use it; therefore, if you terminate your contract early a cancellation fee may apply.

 

What are my payment options with Pennywise Power?

At this time, automatic payment is the only payment option for all Pennywise Power electricity plans.  You can set up your automatic payment by credit card or bank draft.  We accept MasterCard, Visa and Discover. 

 

What if a deposit is required?

You will be notified during online enrollment if a deposit is required.  If one is required, it was assessed based on your credit score.  One may also have been assessed if we were unable to identify you with the credit bureau.  Using your social security number is the easiest form of identification.

 

Is there an alternative to paying a deposit?

If it has been determined that a deposit is required for your account, your enrollment will be placed on hold until your deposit requirement is met.  You can pay your deposit during online enrollment, through our online account manager, or by calling us at 1-877-455-4674 Monday through Friday from 8am to 5pm CST.  If you qualify for LITE-UP, the low income telephone and electric utilities program, your deposit can be paid in two (2) installments.  Please contact us for additional information by phone or email at service@pennywisepower.com.

 

How do I find the status of my online enrollment?

Once you create your online account, you can find the status of your enrollment. If you do not wish to create your online account at this time, you can also get an enrollment status update by calling our Customer Care Center at 1-877-455-4674 Monday through Friday from 8am to 5pm CST.

 

How do I notify you that a family member has a chronic care condition?

Please contact us at 1-877-455-4674 Monday through Friday from 8am to 5pm CST for information regarding notifying your TDSP of your condition.

 

What if I forgot my online account Username?

Please go to Account Logon and click on “Forgot your username?”  You will need the email address associated with your Pennywise Power account to retrieve your username.

 

What if I forgot my online account Password?

Please go to Account Logon and click on “Forgot your password?”  You will need the username associated with your Pennywise Power account to retrieve your password.