Privacy Policy

We would like to take this opportunity to thank you for visiting Pennywise Power. We understand that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Statement outlines the information Pennywise Power will collect and how we will use that information.


What Information We Collect

Pennywise Power's primary goal in collecting information is to allow us to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience smooth and efficient. Any personal information that we collect will only be used for internal marketing purposes of Pennywise Power, except as otherwise required by law or as disclosed to you in this Privacy Statement.


Information You Give Us

Pennywise Power will not collect any personal information from you unless you provide it to us voluntarily. We may ask you to provide information including your name, address, government-issued identification card number, social security number, telephone number, and email address. In addition, we may ask you to provide information relating to energy use, such as the characteristics of your home, your age, gender and family size, or we may ask you to state your opinion about potential products and services. If you opt not to provide us with personal information, we may be unable to deliver certain promotions or product information to you that you have requested.


Non-personal, Aggregate and Statistical Data

Pennywise Power may collect certain non-personal or aggregate data. For example, we may use web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our web sites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the web site you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name and address of your Internet service provider (e.g., America Online, Earthlink).


Email Addresses

At the time Pennywise Power requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. We may, however, send you emails for other reasons such as responding to your requests for service or information or matters relative to your account.


Information from Other Sources

For reasons such as providing better product recommendations or special offers that we think will interest you and to identify persons not already a Pennywise Power customer, we receive information from other sources and add it to our information. The type of information we receive may include (but is not limited to) your name, address, telephone number, and in some cases, type and characteristics of your home, your age, and statistical estimates of your family size, income and home value. We also sometimes receive updated delivery and address information so that we can correct our records and deliver your next communication more easily.


How We Collect Information Information You Give Us

Pennywise Power does not require potential customers or visitors to our web sites to provide personal information, except as necessary to be enrolled as a customer. You may choose to enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as newsletters, or participate in one of our online forums or communities. These programs may require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.


Registration/Subscriptions: To fully use our web sites, visitors may need to register using our online registration forms, where visitors may be required to provide us with some personal information. Visitors may also be asked to select a user ID and password. Further, to register for certain services or become a member of certain communities, we may ask visitors to submit their name, email address, home address, and zip code. You can further make choices about receiving targeted newsletters and alerts from Pennywise Power. You can always decide not to receive or stop receiving any targeted solicitations from Pennywise Power that you do not want.


Contests/Sweepstakes:
Pennywise Power may run contests, sweepstakes and other promotions. We may ask you to provide personal information that is needed in order to administer the contest, sweepstakes or promotion and to notify winners.
Referrals: Occasionally, you will have the opportunity to forward promotional opportunities or other information on the web site to friends/relatives or to send messages from our web sites to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis and is not further retained by Pennywise Power, except in circumstances where we obtain consent from the people you have referred to receive communications from us.


Questionnaires, Surveys and Profile Data: Pennywise Power may occasionally ask you to complete surveys and opinion polls about your interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is voluntary and these surveys are optional.
Customer Services and Contact Information: If you provide our customer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our customer service representatives or webmasters, you will be asked to supply personal information for our record keeping and follow-up.


Non-personal, Aggregate and Statistical Data

Pennywise Power may collect certain aggregate data called web log information and use cookies when you visit many of our web pages. For instance, when you visit one of our web sites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the web site you came from), the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using (e.g., Windows '95 or Mac OS), and the domain name and address of your Internet service provider (e.g., America Online, Earthlink).


Information from Other Sources

For reasons such as providing better product recommendations or special offers that we think will interest you and to identify persons not already a Pennywise Power customer, we receive information from other sources and add it to our information. The sources that provide this information have obtained it from public sources or from voluntary informational surveys.


How We Use Your Information Personal Information

We may use your personal information to contact you. For example, we may send you marketing or promotional materials including emails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of fulfilling your service request. We may also use your personal information to confirm and verify your customer enrollment status, and for credit approval.

Pennywise Power does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies and web beacons) with your previously submitted personal information. We may also enhance or merge personal information with data obtained from third parties for the same purposes.

We use this personal and statistical information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services. We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We believe these uses allow us to improve our site and better tailor it to meet our visitors' needs.

Pennywise Power occasionally sends emails describing new products, promotions or events. These email services are optional and you may opt-out of these services completely, at any time.


Non-personal, Aggregate and Statistical Data

Pennywise Power uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our web site, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our web site. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.


How We May Share Your Information For Promotional Purposes

Except in the event of a business transfer, we will not share, trade or sell personal information about you for promotional use by any business, other than Pennywise Power and its affiliates. However, we may sometimes send offers to Pennywise Power customers on behalf of other businesses. When we do this, we do not give that business the name, address, telephone number or email address of our customers.

When companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If Pennywise Power or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then, customer information will of course be one of the transferred assets.

Aggregated and statistical data from our web site visitors may be shared with our partners. For example, we may let a partner know that approximately "20,000 people visited a web page regarding a specific joint promotion."

All employees, contractors and other companies engaged by Pennywise Power for work that involves access to personal information are contractually required to keep the information confidential and not to use it in any way other than what is necessary to perform their work for Pennywise Power.


For Protection of Pennywise Power and Others

We may release personal data, including account information, when we believe release is appropriate to comply with laws, regulations or judicial orders; or to protect the rights, property, or safety of Pennywise Power, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Pennywise Power also reserves the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law or regulation.


Cookies and Web Beacons

When you view one of our web sites, we may collect some non-personal information about you. The collection of this non-personal information is done either through the "cookie" technology or with "web beacons" (also called "single-pixel gif" or "web pings"). Neither our cookies nor web beacons nor web log information collects any personal information. They do not contain personal information such as your name or email address.


Cookies

When you view one of our web sites or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies help us in many ways to make your visit to our web site more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our web sites. They also allow us to tailor a web site or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent.

Web Beacons

Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page or email, including an ad banner, can act as a web beacon. Third party advertising networks that serve ads onto any Pennywise Power web site may use cookies and/or web beacons in their advertisements. Pennywise Power retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.


Children's Privacy

Pennywise Power believes that it is especially important to protect children's privacy online. The Pennywise Power web sites are not directed at children and we do not knowingly collect personal information from children.


Data Security

Pennywise Power is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration, including limiting access to such information within Pennywise Power to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents, contractors, or partners of Pennywise Power who have access to your personal information in connection with providing services for Pennywise Power are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Pennywise Power.


Your Preferences

Pennywise Power allows you to choose to receive or stop receiving solicitations from us. We accomplish this by maintaining a “Solicitation Preference” in which we record your preferences to receive or not receive solicitations from us. We use the National Do Not Call Registry. In addition, we use the Statewide do-not-call and Electric do-not-call lists maintained by the Public Utility Commission of Texas. The Statewide do-not-call list is used to identify those consumers that do not wish to be contacted by telephone regarding any solicitation. The Electric do-not-call list is used to identify consumers or businesses that do not wish to be contacted by telephone regarding their choice of electric provider.


How to Make Your Preferences Known To Pennywise Power

You may inform us of your preference not to receive solicitations from us in one of two ways. Submit your preferences through your online account with the requested information.


To the Public Utility Commission of Texas

The PUC has established two do-not-call lists. You can indicate to the PUC that you do not wish to receive telephone solicitations from providers of electric service regarding your choice of service provider by placing your name, address, and telephone number on the electric do-not-call list. You can indicate that you prefer not to receive any telephone solicitations by placing your name, address, and telephone number on the statewide do-not-call list. The PUC charges a fee for this service. For more information or to register your name, address, and telephone number on the do-not-call lists you may use one of three different methods.

Online - www.texasnocall.com
By phone – call toll-free 512-936-7120
By mail – request an application from
Texas No Call
P.O. Box 313
East Walpole, MA 02032


To the National Do Not Call Registry

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. For more information, go to www.donotcall.gov.


Complaints

Pennywise Power is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending us an email, or writing a letter to:

Pennywise Power
P.O. Box 2229
Houston, TX 77252-2229
We will be happy to respond to your questions and comments.


Links to Other Sites

Some Pennywise Power web sites may contain links to other sites. Pennywise Power is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.


Policy Changes

We reserve the right to amend or update this Privacy Policy from time to time. When changes to the policy are made, the date at the bottom of the policy will change to reflect the date the changes were posted. Some changes may affect the use of your information so we recommend that you review this Privacy Policy periodically so that you may be kept informed regarding any changes to the Privacy Policy.


Your Acceptance of Our Privacy Practices

By using this web site or any other Pennywise Power web site or interactive banner ads, you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the web site. If you do not agree with any of these terms, please do not use this site or submit any personal information. This English version shall always prevail in case of conflicts between it and any translations of our Privacy Statement.


Contact Information

If you have questions or comments about our privacy practices or the Pennywise Power website content, please contact us using the information below:


Pennywise Power
P.O. Box 2229
Houston, TX 77252-2229

Revised August 2011